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Operational strategy and implementation for growing founder-led service-based businesses ready to scale sustainably
Systems and structure that expand your capacity without adding to your workload
FRACTIONAL COO & BUSINESS OPERATIONS CONSULTING SERVICES
That’s where I come in. I design the systems that align how you think with how your team executes so you can step back without things falling apart or slowing down.
You’ve done the heavy lifting of building a business that delivers results. The next move is making sure your internal operations can support the pace and quality you expect, all without you needing to manage every detail.
You have high standards for your team. Time to have high standards for your systems.
"Regaining a strategic leadership perspective has given me a renewed sense of optimism"
"Before working with Jenny, I felt overwhelmed. I now feel at ease, empowered and optimistic about the prospect of sustainable growth. Her expertise in auditing our operations, processes, and technology, combined with skillful training and meticulous migration, resulted in an operational tech stack perfectly aligned with our short- and long-term goals. I am immensely grateful for the profound impact her work has had on the success of our business."
Carly Healy, Founder and CEO of Marino Wellness
I design systems that support the way you think, the way your team works, and how you actually want to lead.
With experience inside Fortune 500s and fast-moving startups, I build the operational backbone that makes sustainable growth possible.
Why you’re still the bottleneck even when you’re trying to step back.
The hidden inefficiencies slowing everything down.
Where decisions get stuck.
A deep understanding of how your business actually runs.
What they miss is…
Plenty of systems strategists can tidy up your process or recommend a new tool, but that’s not what gets you to your next level of growth.
You don’t need another ops consultant who reorganizes your SOPs and calls it a day.
1. Investigate the reality
You might come in thinking it’s a reporting error or a broken workflow, but I never take problems at face value. I spend time understanding how your business actually operates: how your team communicates, how decisions get made, and where the friction points are slowing processes down behind the scenes.
I don’t believe in one-size-fits-all systems or overbuilding. I design operational solutions that reflect how your team works and what your business needs right now and to support the next phase of growth. No bloated software stacks or dashboard you won’t use. Just streamlined, durable systems that fit your operations like a glove.
3. Build the right solution
This isn’t a handoff where I give you a Google doc with notes and disappear. I partner with you and your team to bring the systems to life by building, testing, adjusting in real-time, and ensuring it all sticks. Because operational transformation doesn’t happen in a vacuum. It happens in the doing.
4. Implement, adapt, sustain
How I build custom systems that fit your business
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"Jenny took the jumble in my head and built systems that work exactly how my brain works."
"Before working with Jenny, I was manually adding tasks into Asana, juggling pen-and-paper to-do lists, and feeling overwhelmed. Scaling from a solo copywriter to an agency made me realize my way of working was not going to cut it. Jenny downloaded my brain, asked the right questions, and turned my messy, intimidating processes into a streamlined Asana setup that feels natural to use. It was freeing to be honest about what was not working and have her design solutions around how I like to operate, with systems that fit me."
Kendall Cherry, Founder of The Candid Collective
That’s why every engagement begins with a Systems Audit. I look under the hood of your business across workflows, tools, reporting, and team dynamics to understand what’s slowing things down and what needs to shift to support sustainable growth.
Maybe you’re stuck in constant back and fourth approvals.
Maybe your data isn’t giving you clear answers.
Maybe your team’s still leaning on you to move things forward.
But the real root causes of the wasted hours and money? They’re usually deeper. And if you just slap a quick fix on a workflow or add a new tool without addressing them, you’ll end up right back where you started.
The challenges that usually lead founders to me are often symptoms of something deeper.
Start here to uncover the real source of operational drag before investing in the wrong solutions.
Step One: Streamlined Systems Audit
How We Work Together
Note: If your core challenge is strategic data visibility, not streamlining your general day-to-day operations, we may pivot into my Insights to Impact Framework instead. We’ll determine the right path together during your discovery call.
Investment: Starting at $3,000
Timeline: 4-6 weeks
- 2-hour deep-dive session to map your current workflows, tech stack, data flows, and operational pain points
- Full systems audit across tools, processes, reporting, and team operations
- Custom roadmap outlining what’s working, what’s not, and exactly where to focus next. Options can include implementation projects or long-term consulting.
- 1-hour follow-up call to walk through your roadmap
What's included:
apply to work together
Custom scoped and quoted after your Systems Audit.
- Full ClickUp or Asana setup (or optimization) tailored to your team
- Airtable database builds consolidating large datasets (ie. vendor rates and client info)
- CRM audit and restructure to align with your sales process and client journey
Whether your tools aren’t aligned with how you work, or your workflows are slowing things down, I’ll scope and implement systems built specifically for your business.
For when you don’t need ongoing ops support, but you do need an outside expert to build it right.
Systems Implementation Projects
Starting at $3,000/month (4-month minimum commitment)
This is hands-on operational partnership for founders who are ready to lead without getting pulled into every detail.
What’s included:
- Strategic planning and leadership support through quarterly planning
- Implementation of systems and workflows that reduce friction and improve performance
- Custom dashboards for operational and financial reporting—updated weekly, monthly, or in real-time
- Weekly touchpoints to keep things on track and troubleshoot in real time
- Ongoing guidance between calls, because leadership doesn’t follow a schedule
Where strategy meets doing.
Fractional COO Consulting
After the audit, we may continue to work together in one of these two capacities:
“Jenny makes me feel calm yet inspired to do my best work.”
"Before Jenny, my systems were mainly the problem and my business felt all over the place. I had a million things I wanted to organize for myself, the business, and the team, but couldn’t figure out how to get there, and I didn’t have someone who could really help manage the team. With her, I can focus more on what needs my attention instead of being bogged down by team questions or the back end of the business. It’s such a relief knowing someone has your back; she’s basically my therapist too."
Chelsea Becker, Founder of Becker Editorial
let's streamline your business
With everything in place, I’ll conduct a comprehensive audit of your backend systems, culminating in a strategic roadmap tailored to your business needs.
Step 3:
Streamlined Systems Audit
Step 2:
Onboarding & Access Setup
Submit details about your business and current operational challenges. If it seems like a good fit, we'll schedule a call to discuss further.
Step 1:
Apply for a Discovery Call
How it works
The Systems Audit typically takes 4–6 weeks. After that, project or retainer timelines depend on the scope of what we uncover.
What’s the timeline for working together?
Potentially, but we’ll still start with the Systems Audit to ensure the work is designed for your specific business needs (not just the tool itself).
Can I hire you just for a ClickUp migration or a database build?
